Terms and conditions

2.1 The customer gets into the gym with the OnTheMove app. Using the app is free of charge. If the customer wishes, they can order a physical access tag alongside the app at the price in the current price list.

2.2 The customer must check in at every gym visit, either with the app or with the access tag, even when the door is already open.

2.3 A lost access tag must be reported to Nostelema without delay. The lost tag is blocked, and a new tag can be bought at the price in the price list.

2.4 The customer must keep their contact details up to date in the online shop or in the app.

2.5 Nostelema processes the customer’s personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Data Protection Act (tietosuojalaki 1050/2018). More information: nostelema.fi/en/privacy-notice.

2.6 The gym uses CCTV that records footage.

3.1 Memberships and prepaid cards are bought in Nostelema’s online shop. You can pay with the most common payment methods and with exercise benefits (liikuntaedut, sports benefits that many Finnish employers give their staff; for example ePassi, Smartum, Edenred).

3.2 Nostelema may have a third party handle invoicing and debt collection.

3.3 A customer who is a consumer has the right to withdraw from a purchase made in the online shop or by another means of distance communication, such as email, within 14 days of concluding the contract. The right applies to all products bought in the online shop, such as the membership, prepaid cards, the 10-visit card (kymppikortti), a single visit (kertakäynti) and the 24/7 upgrade (24/7 aktivointi). For withdrawal from a physical access tag, see also section 3.6. Withdrawing from a purchase is not the same as cancelling an ongoing membership (section 4.3) or pausing it (section 4.6).

3.4 You can give notice of withdrawal by an unequivocal statement, for example by email to toimisto@nostelema.fi or with the contact form on our website (topic: Cancelling a purchase within 14 days). If you wish, you can also use the withdrawal form at the end of this page (Annex: Withdrawal form), but using the form is not mandatory. It is enough that the notice is sent before the 14-day period ends. We will confirm by email, without delay, that we have received your notice of withdrawal.

3.5 Starting to use the service, such as the access right becoming active or the first gym visit, does not end the right of withdrawal. If the customer withdraws from a purchase of a service within 14 days of concluding the contract, Nostelema refunds the whole payment and does not charge any compensation for the service used up to that point.

3.6 After you withdraw, we will refund the amount you paid without delay and no later than 14 days after we received your notice of withdrawal. The refund is made using the same payment method you used for the purchase, unless you have expressly agreed to another arrangement. The refund will not cost you anything. After withdrawal the access right ends, and later billing periods are not invoiced. You can cancel the purchase of a physical access tag within 14 days of receiving it. The tag must be returned to Nostelema without delay and no later than 14 days after the notice of withdrawal, and the price of the tag is refunded only once the tag has been returned.

3.7 Payments already made are not refunded, unless these terms or mandatory legislation provide otherwise.

4.1 An ongoing membership is an open-ended contract that is billed in periods of four (4) weeks. The first period is paid when you join; after that, an invoice is issued every four weeks (13 periods a year). The invoice is sent about two weeks before the due date, and it can also be paid as an e-invoice or by card payment.

4.2 Junior membership is intended for people under 18 and senior membership for people aged 60 or over. An order for the membership of a person under 18 is made or approved by a guardian. Nostelema has the right to check the customer’s age and to end a contract that does not entitle the customer to the discount.

4.3 The customer can cancel an ongoing membership at any time by email to toimisto@nostelema.fi or with the contact form on our website. There is no notice period: the membership and the access right end at the end of the current billing period. If the customer cancels the membership before the due date of the next invoice, that invoice does not need to be paid. An invoice that has already fallen due must be paid as normal. Cancelling is not the same as using the 14-day right of withdrawal (section 3.3).

4.4 If Nostelema raises the price of an ongoing membership, customers under contract will be told at least two (2) months before the increase takes effect. In that case the customer has the right to cancel the contract as set out in section 4.3.

4.5 Ongoing memberships that started before 2 July 2026 continue to be billed per calendar month on the earlier terms until the contract ends.

4.6 You can pause an ongoing membership if you wish. You can get a pause started by sending an email to toimisto@nostelema.fi or by using the contact form on our website (topic: Pausing a membership) and stating in your message how many four (4) week billing periods you want to pause for. The pause starts when the current billing period has ended. If the customer announces the pause before the due date of the next invoice, that invoice does not need to be paid. During the pause the membership is not billed and the access right is not active. When the pause has ended, the membership continues automatically at the price that applies to your membership at that time. A pause does not extend the validity of a campaign price.

5.1 The one-month card (yhden kuukauden kortti), the annual card (vuosikortti) and the two-year card (kahden vuoden kortti) entitle you to train at Nostelema for one (1), twelve (12) or twenty-four (24) months from the time of purchase. They are paid as a one-time payment and involve no continuous billing or automatic renewal.

5.2 The 10-visit card includes ten (10) gym visits and is valid for six (6) months from the time of purchase. A single visit entitles you to one visit and must be used within a week of purchase.

5.3 A fixed-term card cannot be suspended or returned in the middle of its term without Nostelema’s consent. This does not limit the right of withdrawal referred to in section 3.3.

5.4 A gift card and a balance loaded to the online shop can be used as a means of payment in Nostelema’s online shop. The gift card and the loaded balance are valid for twelve (12) months from the purchase or the top-up.

6.1 Basic access to the gym is 5:00–23:00. The one-time paid 24/7 access extends the access right to round-the-clock access and is valid for as long as the customer’s membership or prepaid card is valid.

6.2 Quiet hours apply from 23:00 to 5:00: music must not be played loudly, weights must not be dropped and loud training is prohibited.

6.3 Nostelema has the right to restrict night-time use or end it if night-time use causes repeated disturbance or a safety risk. The one-time fee for the 24/7 upgrade is not refunded in that case. This does not limit the right of withdrawal referred to in section 3.3.

7.1 Always use your own access right (app or tag) and check in on every visit.

7.2 Letting an outside person into the gym with your own access right is prohibited, and a contractual penalty of €200 is charged for it.

7.3 Smoking and the use of narcotics and doping substances are prohibited. You must not train at the gym while intoxicated.

7.4 The customer is liable in full for compensation if they deliberately damage Nostelema’s equipment, real estate or movable property.

7.5 Keep the gym tidy: put equipment back in its place, leave the machines clean and wear appropriate clothing.

7.6 Give others a chance to train too by freeing up the machine during your breaks.

7.7 The lockers in the changing rooms are for daytime use; belongings must not be left overnight (apart from a personal locker rented separately).

7.8 You train at your own risk. Use the safety bars and train according to your abilities. Staff are not present all the time, so you may be training alone.

7.9 On the basis of activity that breaks the rules, Nostelema may suspend the customer relationship for a fixed period or terminate it. Payments already made are not refunded in that case.

8.1 Nostelema may interrupt use of the gym temporarily for maintenance, repair or another compelling reason. Short interruptions do not entitle you to compensation.

8.2 Nostelema may update these terms. Customers will be told of material changes at least a month before they take effect.

8.3 Finnish law applies to the contract. A customer who is a consumer can bring a dispute before the Consumer Disputes Board (kuluttajariitalautakunta; kuluttajariita.fi).

You can use this form if you wish when you withdraw from an online purchase (section 3.4). Using the form is not mandatory: withdrawal can also be notified by another unequivocal statement, for example by email. The form is the model form under the Consumer Protection Act (kuluttajansuojalaki 38/1978).

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To Raudan Polte Oy (Kuntosali Nostelema), Tampereentie 38 A 1, 38200 Sastamala, toimisto@nostelema.fi:
• I/We (*) give notice that I/we (*) wish to withdraw from my/our (*) contract for the supply of the following goods (*) / the provision of the following service (*):
• Ordered on (*) / Received on (*)
• Name of the consumer (*) / Names of the consumers (*)
• Address of the consumer (*) / Addresses of the consumers (*)
• Signature of the consumer (*) / Signatures of the consumers (*) (only if the form is completed on paper)
• Date

(*) Delete as appropriate.